Get support

Need help with your NFTs? Here is how to get official help from Planet Neo's team.

❗️WARNING Always use official channels when seeking support from Planet Neo. Our support team will never ask for your password or your recovery phrase. You should never disclosure those to anyone.

Planet Neo's Support Team will never reach out to you outside of the official channels listed below. Always check that spelling of the handle, email address and any url that you receive to make sure they match our official addresses.

Get personal with emails

If you have a question specific to your holdings or experience, it may be better to reach out by email. Below are the official email addresses where you can send your message. You may need to complete a verification process if your question relates to your NFT holdings.

Our team will never ask you for passwords, secret phrases or seed words.

Support Service	Official Email Address
Community Support	[e-mail]
NFT & Web3 Education	[e-mail]
Community Impact (general)	[e-mail]

Submit a Support Request

When you have general questions, comments, complains and feedback, you can submit a Support Request. You can complete the form below too!